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SHOP POLICY

PAYMENT

*I accept payment by ………………

 

PRODUCTION TIME

*Items are made to order, so please allow 1-2 weeks before shipment.

*Rush order can be placed if needed, a rush order fee of $50, 
the working process would be 7 business days instead of 2 weeks.
You can also select the express mail service if needed (EMS)

SHIPPING

Two options: NP fine jewelry ships worldwide
-Fast shipping:
Estimated delivery time is 5-10 business days. 

-EMS ( First class express mail service):
Estimated delivery time is 3-5 business days. 

*Please note that busy holiday session shipping and USPS delivery will take longer than the rest of the year so please order well in advance.

*In order to make sure the package arrive safely. Please leave a note in the order of the Phone Number or send a message to me.

*we will provide tracking number as soon as the package is ready to ship

*I’m not responsible for items not received due to an incorrect address
Please be sure your address is correct 

*If it returned to me, I will refund your order, minus 30% restocking fee and shipping

 

RETURN, EXCHANGE & REFUND

I gladly accept returns, exchanges, and cancellations

Contact me within: 3 days of delivery

Ship items back within: 7 days of delivery

Request a cancellation within: 2 days of purchase

 

*Returns will be accepted, within 72 hours of receiving your order, contact me before sending back the item


* Items must be returned in original, unworn condition with all original paperwork and no damage or alteration. 

*Return shipment is in charge of the buyer and it will be the buyer’s responsibility if the return is lost or damaged during the transit. 
Please send me the tracking number

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.



*When I receive the item, I will refund you for the purchase price minus shipping and a 30% restocking fee.

*You can request the size adjustment. You will only need to pay your return shipping cost.

*We do not accept the return or refund of personalized orders

 

CUSTOMS AND IMPORT TAXES

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

 

 

CUSTOM & PERSONALIZED ORDERS

We also provide custom orders.
You can send us the picture of the jewel you want and we can create the jewelry. Just let us know what you want and we will make your jewel, just for you.
We will send you a quote within 24 hours

 

WARRANTY

We can't be responsible for damage done to your jewelry by another jeweler. 
There is no warranty for breakage/damage/loss for diamonds.

 

CERTIFICATION

The official certificate is not issued by us but it is only issued by GIA and EGL. It costs $100 per certificate. Since it costs too much for the small diamonds, it is recommended to issue for 0.40 Ct and more.
However, we can do it if you are willing to pay for the certificate.

 

MAILING

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